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Merrill Lynch has agreed to pay a $225,000 fine and accept a formal censure after the Financial Industry Regulatory Authority determined the firm failed to properly identify and report thousands of customer complaints submitted through post-call surveys over a five-year period. The settlement, finalized in June 2026, covers conduct between January 2018 and December 2023. […] The post Did Merrill Lynch lose your complaint on purpose? appeared first on Rolling Out .